Frequently Asked Questions
We are always here to help. Have a browse through our Frequently Asked Questions below. If you’re not finding an answer to your question, don’t hesitate to contact us here.
General
Shipping
Yes, we ship all over Australia with Australia post and Couriers.
We can also post overseas, with Australia post or DHL depending on what country we are sending to.
You also have the option to pick up from our shop if you are local!
If you notice a mistake on your order and want to make a change, please call or email us immediately. We do our best to get your orders out as soon as possible, so there may be a chance we can make a change in time before being shipped!
Returns and Exchanges
To return an item, please ensure the product is in the same condition as you received it. Contact our Clinic within 14 days of receiving your order. Please organise your own shipping. We cannot return products that have been opened, unless you have been notified otherwise.
Services
Yes, we love telehealth or zoom consults. To do this, we ask that you send in a hair sample for our on-site tools. We need 5-10 strands of hair an inch long, wrapped in a paper towel. Please post to our clinic address.
Yes, Katrina still consults with clients daily, however she is often booked months in advance. We recommend calling the clinic to book her next availability and if urgent, ask to go on her cancellation list.
Please bring any pertinent blood or pathology results and any supplements you are currently taking.
If you need to cancel, please let us know 48 hours prior to avoid any cancellation fees.
Cancellation fees:
Same day = Full fee
Day before = $100
Yes, we consult with people all over the world. Please contact our clinic via email so we can work out the best time and date for your consult.
We work with lots of different labs for the best pathology tests, our preferred blood pathology is QML, we also use RN, Nutripath, Genostics, NIMM, Applied Analytical and many other labs.